This Maharashtra Government document details the handling of public complaints to make the administration more accessible, ensure timely resolution, and promote respectful treatment of complainants. [cite: 205] It acknowledges the issue of false or misleading complaints and outlines measures to address them, as these complaints negatively impact government resources and the morale of officers. [cite: 206, 207, 208] The process for submitting complaints, including in-person, by post, or by email, to the Assistant Commissioner of Police or Deputy Superintendent of Police, is defined. [cite: 209] The rules mandate that complaints be recorded in the office’s incoming mail register on the same day they are received and that the Assistant Commissioner of Police or Deputy Superintendent of Police is responsible for resolving the complaints. [cite: 210, 211] The resolution process may involve counseling, preliminary inquiries through the local police station, or further action if the complaint is found to be valid, with a report on the action taken to be provided to the complainant within three weeks. [cite: 212, 213, 214, 215] The document also specifies procedures for handling delays in providing reports, repeated complaints, and complaints involving both revenue and criminal matters, as well as the need for officers to stay updated on relevant laws and government decisions. [cite: 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228]