The document is a detailed written presentation by Kamlakar Shenoy, prepared for an open house discussion with BMC officials regarding the “Ease of Doing Business” in Mumbai. The core message emphasizes the urgent need for transparency, accountability, and equal application of rules by BMC (Brihanmumbai Municipal Corporation). It highlights how honest, law-abiding small businesses suffer due to illegal activities permitted by corrupt or negligent BMC staff, including unauthorized encroachments, footpath obstructions, fire safety violations, and discrimination in penalties and fees.

Key issues raised include:
1. Lack of action against illegal businesses and food trucks operating on roads.
2. Arbitrary penalties of 50%–100% for late license fees despite negligible interest from banks.
3. Disproportionate increase in license fees (10% yearly plus 70% trade refusal).
4. No uniform enforcement of fire safety norms, especially in public buildings.
5. Biased treatment: strict action against small business owners (e.g., neon lights) vs. no action on illegal political banners.
6. No disciplinary action by BMC’s Vigilance Department in the past 5 years despite rampant non-performance.
7. Failure of the Additional Municipal Commissioner (Addl MC) to act on legitimate complaints.

The document calls for:
1. Immediate implementation of accountability mechanisms like video recording of officer meetings, public display of officer details, and strict timelines for complaint resolution.
2. Equal enforcement of rules for both private businesses and public institutions.
3. Ending harassment of legal businesses and removal of illegal street vendors, banners, and encroachments.
4. Reduction of penalties and annual license fee hikes to make business sustainable.

The appeal is a strong demand for administrative reform to protect the rights of citizens and law-abiding business owners, backed by government GRs, RTI replies, and court orders.